Support center

A dedicated BioEdge team for every research partner

Reach out any time. We coordinate documentation, logistics, and scientific support to keep your program moving without interruption.

Rapid email response

support@bioedgelabs.com

Average response time under 4 hours for active research accounts.

Dedicated hotline

1-800-BIOEDGE

Available 24/7 for critical logistics or compliance questions.

Live advisory chat

Portal messaging

Connect with a BioEdge scientist for formulation or documentation guidance.

Documentation library

Download certificates, validation reports, SDS documents, and stability statements for current lots.

Temperature monitoring

Request telemetry devices, excursion investigations, or recurring logistics audits for your sites.

Inventory coordination

Set up standing orders, blinded kits, or multi-site fulfillment programs with secure chain-of-custody.