Answers to common BioEdge research questions
Explore the most frequent topics we discuss with research teams. Need something more specific? Contact our support specialists any time.
Who can purchase from BioEdge Labs?
Orders are limited to qualified researchers, clinics, laboratories, and institutions with the appropriate licenses or approvals for handling research peptides.
Do you require documentation before shipping?
Certain peptides require proof of institutional affiliation, IRB approval, or controlled substance licenses. Our compliance team will contact you if additional documents are needed.
What documentation accompanies each lot?
Every order includes a certificate of analysis, HPLC and MS data, endotoxin and sterility reports (when applicable), and stability/handling guidance.
Can you provide custom formulations?
Yes. Share your target peptide, purity, and quantity requirements. We will outline synthesis feasibility, lead times, and pricing.
How do you protect temperature-sensitive peptides in transit?
Peptides are shipped as crystalline powder in validated packaging and tracked delivery to your lab. Peptides must be reconstituted in a controlled environment before use.
Can you accommodate weekend or international deliveries?
Yes. Contact support to coordinate weekend dispatch or to discuss import requirements for your region.
What if my shipment experiences damage during transit?
Document the damage, contact support immediately, and provide the tracking data. We will review and arrange replacements if the damage is on our side.
Do you accept returns?
Returns are handled on a case-by-case basis. Please contact our support team to discuss your specific needs.