Answers to common BioEdge research questions
Explore the most frequent topics we discuss with research teams. Need something more specific? Contact our support specialists any time.
Who can purchase from BioEdge Labs?
Orders are limited to qualified researchers, clinics, laboratories, and institutions with the appropriate licenses or approvals for handling research peptides.
Do you require documentation before shipping?
Certain peptides require proof of institutional affiliation, IRB approval, or controlled substance licenses. Our compliance team will contact you if additional documents are needed.
What documentation accompanies each lot?
Every order includes a certificate of analysis, HPLC and MS data, endotoxin and sterility reports (when applicable), and stability/handling guidance.
Can you provide custom formulations?
Yes. Share your target peptide, purity, and quantity requirements. We will outline synthesis feasibility, lead times, and pricing.
How do you protect temperature-sensitive peptides in transit?
Validated packaging, phase-change materials, and telemetry monitors maintain temperature ranges. We also proactively track all shipments and escalate exceptions.
Can you accommodate weekend or international deliveries?
Yes. Contact support to coordinate weekend dispatch or to discuss import requirements for your region.
What if my shipment experiences a temperature excursion?
Document the excursion, contact support immediately, and provide the temperature recorder data. We will review and arrange replacements if stability limits were exceeded.
Do you accept returns?
Unopened items can be returned within 30 days with an approved RMA. See our returns policy for full requirements.