Contact BioEdge Labs

Connect with the BioEdge scientific advisory team.

Share your research objectives, documentation requirements, or fulfillment questions. Our scientists respond with targeted guidance and actionable next steps.

NDA support availableDedicated account scientists24/7 priority support
Send a detailed inquiry
We typically reply within a business day.
Direct contact
Choose the best channel for your team.

Email our scientists

support@bioedgelabs.com

Documentation requests and technical dossiers

Schedule a call

1-800-BIOEDGE

Mon–Fri · 9:00–18:00 EST

Research facility

United States · By appointment

Quality audits and partner onboarding

Response time

Under 12 hours

Priority support for active research teams

Frequently asked questions
A quick overview of common topics.

How soon can my order ship?

Standard fulfillment is processed within one business day. Documentation links are issued immediately after release.

Do you provide analytical documentation?

Every batch includes COA, HPLC, MS, sterility, and endotoxin reports. Additional testing can be scheduled through our scientific team.

Can you support custom synthesis?

Yes. Share molecular details and desired quantities, and our advisory team will outline feasibility, timelines, and pricing.

What is your return policy?

Returns are handled on a case-by-case basis. Please contact our support team to discuss your specific needs.

Support hours
Monday – Friday09:00 – 18:00 EST
Saturday10:00 – 16:00 EST
SundayClosed
Emergency research support is available around the clock for clients with active fulfillment agreements.